In House Policies

• No outdoor shoes or shoes with heels are permitted on the gymnasium mats to preserve the life of the floors and keep it clean for those doing ground training. You are welcome to wear socks or bring clean indoor shoes.
• No smoking, vaping or other activities that affect other students are permitted.
• No firearms or live ammunition are permitted in the facility.
• No dogs are permitted in the facility.
• Everyone who enters the facility must treat all staff and students with the utmost respect.
• First Contact: Security Training and Personal Safety collects information necessary to register clients for training programs, such as names and contact information. All files are stored for 2 years, as per the Solicitor General requirements, and after that, they are destroyed. 
• First Contact: Security Training and Personal Safety collects information necessary to register clients for training programs, such as names and contact information. All files are stored for 2 years, as per the Solicitor General requirements, and after that, they are destroyed. 
• Email addresses that are collected are used to inform students of information about their courses and possibly future courses.
• First Contact: Security Training and Personal Safety never sells client information, and only shares this information with partner companies if it is required for them to conduct training or job placement, with the individual’s knowledge.

Final decisions on all refunds are at the final discretion of First Contact: Security Training and Personal Safety’s administration.

Individual In-Class Training and Exams:

If a cancellation is requested at least three (3) business days prior to the start of the class, full refunds will be issued for in-class training.

If a cancellation is requested less than three (3) business days notice prior to the start of the class, 50% refunds will be issued if no replacement can be found for that spot.

Consideration may be given in the event of a medical or family emergency and the individual may be given an opportunity to reschedule without penalty one time. No refunds will be issued.

No refunds are issued for no-shows for training or testing.

For courses to run at a functional capacity, there is a minimum number of students needed to run a class, each course is different of these numbers but if the course resistant’s does not fit the course, the course may be rescheduled to the next available date. If a cancellation of a scheduled course is for the need on First Contact: Security Training and Personal Safety's behalf and we can not be re-scheduled for a suitable date, full refund will be offered.